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TUESDAY OCTOBER 1  - WORKSHOP

10:00am – 4.30pm

WORKSHOP:  Introduction to Lean Thinking in Healthcare
Facilitators: Stanford Children’s Health Team

WEDNESDAY OCTOBER 2 - CONFERENCE DAY ONE

7:30am

REGISTRATION AND BREAKFAST

8:45am

PLENARY

8:45am

Welcome
Terry Platchek, Clinical Associate Professor of Pediatrics and Medicine Fellowship Director, Clinical Excellence Research Center Stanford University School of Medicine Vice President, Performance Improvement, Stanford Children’s Health, CA and Denise Bennett, Lean Coach Stanford Children’s Health and Lean Global Network

8:55am

Opening Address: Understanding How We Improve Together
Paul King, President and CEO, Stanford Children’s Health, CA

9:05am

Keynote Presentation: Getting Rid of Stupid Stuff
Melinda Ashton  MD, Executive Vice President and Chief Quality Officer, Hawai'i Pacific Health (HPH), HI

9:55am

Are You Ahead or Behind? A Lean Approach for Tackling Productivity
Kiame Mahaniah, MD
, CEO, Lynn Community Health Center, MA

10:15am

Using Lean to Address Social Needs Within a Safety Net ED
Sam Shapiro, Performance Improvement Advisor, Zuckerberg San Francisco General Hospital, CA

10:35am

Table Reflection

10:45am

BREAK & POSTERS

11:15am

CONCURRENT SESSION: DELEGATE PRESENTATIONS

 

A. Better Flow

B. Reducing Errors & Harm

C. Approaches to Improvement

11:15am

Right Place, Right Patient, Right Now!
Malini Singh, Emergency Physician, UCSF School of Medicine, Zuckerberg San Francisco General Hospital, CA

Pressure Injury Reduction at Stanford Children’s Health
Jenna Kruger, Quality Manager, Stanford Children’s Health, CA

The Lean Healthcare Implementation Self-Assessment Instrument (LHISI): A Principles-Based Survey Instrument to Assess Lean Implementation
Thomas Rundall, Emeritus Professor, Co-Director, CLEAR, UC Berkeley, CA

11:30am

Improving Cancellations Due to Lack of Insurance Authorization
Alison Holmes, Lead Advance Practice Provider/Nurse Practitioner, Stanford Health Care, CA

Reducing Blood Gas Analysis Errors with the OPEx Daily Management System
David Quitmeyer, Director, Respiratory Care Services, OHSU, OR

Slowing Down To Catch Up – A Kaizen Story
Dan Kenron, Senior Performance Improvement Consultant, OHSU, OR

11:45am

Leveraging the Electronic Health Record to Streamline the Inpatient Rehabilitation Admissions Process
Harris Imam, Resident Physician-Physical Medicine and Rehabilitation, University of Michigan, MI

Using Care Zoning to Improve Patient Safety, Nurse Efficiency and the Patient Experience with Responsiveness of Staff
Krupa Parekh, Nurse Manager, Keck Medical Center of USC, CA

52-in-52 Project: Improving the Gross Room Work Station Schedule After
Erika Forgone Dobo, Pathologist Assistant, Stanford Healthcare, CA

12:00pm

Integrating Systems to Continuously Improve Patient Care
Nicole Liautaud, LEAP Improvement Systems Manager, LEAP Institute, San Mateo County Health, CA

Standardizing Nursing Handoff to Improve Safety
Shilpa Patel, Physician Liaison, HPH Quality and Safety, Hawaii
Pacific Health, HI

Catalyzing Positive Change Across 14 Departments: A Journey of Implementing the Daily Management System at Zuckerberg San Francisco General Hospital
Shalisha Grace Maddela, Performance Improvement Advisor, Zuckerberg San Francisco General Hospital, CA

12:15pm

Panel and Facilitated Discussion

12:45pm

LUNCH AND POSTER PRESENTATIONS

1:45pm

PLENARY

1:45pm

Keynote Presentation: Lean Transformation: One Organization’s Leadership Evolution
Chester J. Kunnappilly, MD Chief Executive Officer, San Mateo Medical Center, CA

2:35pm

18 Month Strategic Initiative to Address Decline in Productivity
Bill Seringer,
Assistant Manager, Stanford Healthcare, CA

2:55pm

Improving Engagement, Awareness and Frontline Goal Quality in Organizational Goal Deployment
Terry Platchek, Vice President, Performance Improvement, Stanford Children’s Health, CA

3:15pm

Table Reflection

3:30pm

BREAK

4:00pm

PLENARY

4:00pm

Implementation Science and the Role of Measurement
Steven M. Asch MD, MPH, Vice-Chief for Research, Division of Primary Care and Population Health, Stanford University School of Medicine, CA

4:45pm

Measurement – Are We There Yet?
Panel Discussion

5:15pm

Review of Day One

5:30pm

CLOSE OF DAY ONE

5:30pm-6.30pm

WELCOME RECEPTION

THURSDAY OCTOBER 3 - CONFERENCE DAY TWO

7:15am

BREAKFAST

8:00am

PLENARY

8:00am

Welcome Day Two
Lloyd Minor, MD,
Dean, Stanford University School of Medicine, CA

8:15am

Culture and Process: A Balanced Approach to Drive Improvement
Lane Donnelly MD,  Chief Quality Officer, Lucile Packard Children’s Hospital at Stanford & Stanford Children’s Health, Professor Radiology & Pediatrics, Associate Dean, Maternal and Child Health (Quality and Safety) Stanford University School of Medicine, CA
Karen S. Frush MD, Clinical Professor of Emergency Medicine, Associate Dean for Clinical Affairs, Chief Quality Officer, Stanford Health Care, CA

Comments from Edgar Schein, Emeritus Professor, MIT and John Shook, Chairman, Lean Global Network

10:15am

BREAK

10:45am

CONCURRENT SESSION: DELEGATE PRESENTATIONS

 

D. Innovative Models of Acute & Community Care

E. Engaging & Developing People

F. Understanding & Improving Our Work

10:45am

Transforming Post-Acute Healthcare Together
Kimberly Taylor, Post-Acute UM Manger, Southwestern Health Resources CIN, TX

Teaching in the Gemba
Lia Mills, Performance Improvement Consultant, OHSU, OR

Applying Lean Methodologies from Construction into Facility Operations
Cliff Moser, Senior Project Manager, Stanford Healthcare NSH, CA

11:00am

“42 Ways to Lean”
Melissa Simpson, Health Care Home Programme Lead, Jo Henson & Mabli Jones, T’Ora Compass Health, NZ

DMS 3.0: Improving a Culture of Problem Solving at Stanford Children’s Health, CA
Sheri Nakamura, Director, Capability Development, Stanford Children’s Health, CA

Don’t Build More Beds! Increase Throughput!
Bethany Kranitzky MD, Assistant Professor, Medicine, Mount Sinai Beth Israel, NY

11:15am

Transforming Head and Neck Cancer Care
Amy Sherrod, Specialty Director, Oncology, Winship Cancer Institute, Emory University, FL

Defining a Process for Chair Engagement
M. Chris Decker, Chief Transformation Officer and Professor at Medical College of Wisconsin, WI

Improving Teamwork and Morale on a New Inpatient Cardiovascular Stepdown Unit
Shannon Feehan, Patient Care Manager, Lucile Packard Children’s Hospital Stanford, CA

11:30am

Fostering Appropriate Neurosurgical ICU Utilization Through the NICE Protocol
John Ratliff, Professor, Stanford University, CA

Parallel Transformation: Transforming Ourselves and
Our Hospital

Caroline Murphy, Director of Operations, Mount Sinai
Beth Israel, NY

Level and Pace of Lean Implementation and Work Satisfaction in an Academic Hospital System in Finland
Elina Reponen, Visiting Scholar, University of Helsinki and Helsinki University Hospital, Finland

11:45am

Panel and Facilitated Discussion

 

 

11:50am

LUNCH AND POSTER VOTING

12:50pm

PLENARY

12:50pm

Lean Thinking in Four Academic Health Services – What’s Your Next Move and Why?

David Plunkett, MACN, CEO, Eastern Health, Victoria, Australia
Renee Edwards, M.D., MBA, V.P. Chief Medical Officer Oregon Health & Science University, OR
M. Chris Decker, M.D, Chief Transformation Officer and Professor at Medical College of Wisconsin, WI
Luanne Smedley, MHA, BSN, RN, NEA-BC, Administrative Director, Clinical Access and Care Coordination, Stanford Children’s Health, CA

2:15pm

Keynote Presentation: This Time It’s Personal - Leadership and Whole System Change 
Jeremy Boal, MD, Executive Vice President and Chief Clinical Officer Mount Sinai Health System & President of Mount Sinai Beth Israel and Downtown, NY

3:05pm

Poster Awards

3:15pm

BREAK

3:40pm

CLOSING SYMPOSIUM: CONTEMPORARY IMPROVEMENT STRATEGIES IN HEALTHCARE

3:40pm

Symposium Overview

3:45pm

Improving Together: Engaging Faculty and Residents in Lean Improvement Through a Learning Health System Coach Initiative
Lei Choi
, Medical Director, Continuous Improvement, UCSF, CA

4:00pm

Problem Solving Assessment: An Individualized Problem Solver Development Delivery Model for Leaders
Todd Halsey
, Director, Transformation Office, Medical College of Wisconsin, WI

4:15pm

The Final Phase: Developing a Sustainability Process to Maintain Quality Improvement Initiatives
Malinda Burt
, Nurse Manager, OHSU, OR

4:30pm

What Can We Learn About Improvement From These Examples?
Interview and Commentary by John Shook, Chair, Lean Global Network

4:55pm

Closing Remarks

5:00pm

CONFERENCE CLOSE

FRIDAY OCTOBER 4 - SITE VISIT AND WORKSHOPS

SITE VISITS

7:30am – 11:00am

Stanford Children's Health: Better Problem Solving with DMS 3.0
Stanford Children’s Health Team

1:00pm - 4.30pm

Improving Together at Zuckerberg San Francisco General Hospital
Zuckerberg San Francisco General Hospital Team

1:00pm - 4.30pm

Stanford Children's Health: Goal Deployment in Action
Terry Platchek, Vice President, Performance Improvement and Chris Pratt, Director, Performance Improvement, Stanford Children’s Health

WORKSHOPS

7:30am – 11:00am

Using Continuous Improvement to Enhance Wellbeing and Prevent Burnout: Making the Connections
Jack Billi MD, Michigan Medicine and Dan Murphy MD, Stanford Children’s Health and Stanford School Of Medicine

7:30am – 11:00am

Better Problem Solving
John Shook, Chair Lean Global Network, Denise Bennett, Lean Coach Stanford Children’s Health and Lean Global Network and Sheri Nakamura, Director, Capability Development, Stanford Children’s Health

8.30am – 4.00pm

Facilitation Skills for Leading Successful Teams
Alice Lee, Executive Director, Lean Enterprise Institute & Kimberly Eng, COO, Lynn Community Health Center

1:00pm - 4.30pm

The Role of Relationship Building in Improvement Projects
Edgar Schein and Peter Schein, Organisational Culture and Leadership Institute