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Invited Speakers

We have now secured an outstanding group of invited speakers for the event including:

Anne Marie Keown, DirectorMelinda Ashton, MD
Executive Vice President and Chief Quality Officer, Hawai‘i Pacific Health (HPH)
Dr. Ashton oversees all of the Patient Experience staff and activities across 4 medical centers and associated clinics and employees. Patient Experience includes all aspects of measured quality and safety, including compliance with regulatory oversight and the reported experiences of our patients as they receive care at HPH. Data driven process improvement, measured quality, patient safety and service excellence have all been the focus of Dr Ashton’s administrative career path since 1997. The titles have changed over the years, but all of the work has been at Hawai‘i Pacific Health in Honolulu. In 2017, the Healthcare Association of Hawai‘i (HAH) presented her with the Hawai‘i Physician of the year award. Dr. Ashton also serves as the chair of the HAH Quality Committee. Dr. Ashton earned her M.D. degree from the John A. Burns School of Medicine, University of Hawai‘i and completed a pediatrics residency at Kapi‘olani Medical Center for Women & Children in Honolulu. Board certified in pediatrics, she is also a Clinical Professor of Pediatrics at the John A. School of Medicine and still practices pediatrics on a part-time basis.


Jeremy Boal, MDJeremy Boal, MD
Executive Vice President and Chief Clinical Officer, Mount Sinai Health System and President of Mount Sinai Beth Israel and Downtown.

Mount Sinai Downtown encompasses the network of hospitals, doctors’ offices and treatment centers in Manhattan below 34th Street. Prior to joining Mount Sinai, Dr. Boal was Chief Medical Officer of the North Shore LIJ Health System (now Northwell Health) and Medical Director of the North Shore Long Island Jewish Medical Center.

Before that Dr. Boal was on the faculty of The Mount Sinai School of Medicine, where he served as Vice Chair for Strategic Planning and Faculty Practice Services for the Department of Medicine. He was also Executive Director of Mount Sinai’s Visiting Doctors Program that provides in-home primary care to more than 1,000 homebound people each year - a program that he co-founded.

Dr. Boal received his Medical degree from the Medical College of Wisconsin, Milwaukee and a Bachelor of Science degree from McGill University, Montreal, Canada. He is an internist and geriatrician and Professor of Population Health Science and Policy of the Icahn School of Medicine at Mount Sinai.


Emer Ahern MDChester J. Kunnappilly, MD
Chief Executive Officer, San Mateo Medical Center
Dr. Kunnappilly, in addition to his administrative duties, also serves San Mateo Medical Center as one of its primary care physicians.

Dr. Kunnappilly joined San Mateo Medical Center in 2002 as medical director of two of its outpatient clinics. He was named chief quality officer in 2007 and became chief medical officer in 2009. He has served as CEO since April of 2016. Prior to joining SMMC, Dr. Kunnappilly worked for Kaiser Permanente. He also served two and a half years with the United States Indian Health Service, the principal health care provider and health advocate for the federally recognized Native American tribes and Alaska Native people.

Dr. Kunnappilly received his undergraduate education at Dartmouth College and earned his medical degree from the University of Pennsylvania School of Medicine. He completed a residency in internal medicine at the Hospital of the University of Pennsylvania. He is also a graduate of the California Health Care Foundation’s Health Care Leadership Program and the National Association of Public Hospitals Medical Leadership Program. He sits on the boards of the California Health Care Safety Net Institute (SNI) and the California Association of Public Hospitals (CAPH).


Steven M. Asch MD, MPH Steven M. Asch MD, MPH
Vice-Chief for Research, Division of Primary Care and Population Health,
Stanford University School of Medicine

Dr Asch leads more than 100 faculty along with more than 40 principal investigators at the VA Center of Innovation to Implementation (Ci2i). His research evaluates quality measurement and improvement systems, testing organizational innovations to make medical care more collaborative and efficient using implementation science methods. Dr. Asch is a practicing internist and palliative care physician and the author of more than 350 peer-reviewed articles.


Karen Frush, MD Karen Frush, MD
Chief Quality Officer and Clinical Professor, Department of Emergency Medicine, Stanford
Health Care

Dr Frush also has a secondary appointment in the Department of Pediatrics and Division of Pediatric Hospital Medicine at the Stanford University School of Medicine. She is also Associate Dean for Clinical Affairs in the Stanford University School of Medicine. Dr Frush has a special interest in interprofessional training, high performing teams and transforming healthcare culture.

Prior to joining Stanford, Dr Frush was a Professor of Pediatrics and Clinical Professor of Nursing at Duke University and served as the Chief Patient Safety Officer of the Duke University Health System for twelve years. She also served as Chief Quality Officer of the Duke Quality Network and Vice President for Quality at LifePoint Health. She is a TeamSTEPPs Master Trainer and a certified professional in patient safety. Frush has been named one of 50 experts leading the field of patient safety since 2014 and served on the Board of Advisors and Board of Directors for the National Patient Safety Foundation. She currently serves as Chair of the Institute for Healthcare Improvement’s Certification Board for Professionals in Patient Safety.


Lane F. Donnelly, MD Lane F. Donnelly, MD
Chief Quality Officer and Christopher G. Dawes Director of Quality at Lucile Packard Children’s
Hospital and Stanford Children’s Health.

Lane is also a Professor and the Associate Dean, Maternal and Child Health (Quality and Safety) in the School of Medicine at Stanford University. Former Leadership positions include Radiologist-in-Chief and Frederic N. Silverman Chair of Pediatric Radiology as well as Executive Cabinet member at Cincinnati Children’s Hospital Medical Center (2002-2011); Chief Medical Officer/ Physician-in-Chief at the Nemours Children’s Hospital and Enterprise Radiologist-in-Chief for the Nemours Foundation (2011-2015); and Chief Quality Officer for Hospital Based Services at Texas Children’s Hospital (2015-2017). Lane has been an NIH funded researcher, has published 268 peer review manuscripts and has authored multiple textbooks including Pediatric Imaging: The Fundamentals, a lead selling text book on pediatric imaging.  Projects on which he was a contributor has received multiple national recognitions including International Quality Radiology Network’s Quality-Improvement in Radiology Practices Paper Competition:  Annual Award 2008 (Paper of the Year); Caffey Award – for Outstanding Presented Paper, Society for Pediatric Radiology (2001, 2009, 2011); 2012 British Medical Association Book Awards; Singleton–Taybi Award for Lifetime Achievements in Education, Society for Pediatric Radiology; and the 2009 Best Scientific Paper Award - Institute for Healthcare Improvement (IHI). He has served on the boards for the American Board of Radiology and the Society for Pediatric Radiology.


Professor Edgar Schein Professor Edgar Schein
Professor Emeritus at the MIT Sloan School of Management
Acclaimed author of the coaching texts Helping and Humble Inquiry. Professor Schein continues to consult with various local and international organizations on a variety of organizational culture and career development issues, with special emphasis on safety and quality on healthcare.


Jennifer Stevens, MD John Shook
Chairman Lean Global Network; Senior Advisor, Lean Enterprise Institute
John learned about lean management while working for Toyota for 11 years in Japan and the U.S., helping it transfer production, engineering and management systems from Japan to NUMMI and other operations around the world. While at Toyota's headquarters, he became the company's first American kacho (manager) in Japan. In the U.S., John joined Toyota's North American engineering, research and development centre in Ann Arbor, Michigan as General Manager of Administration and Planning. His last position with Toyota was as Senior American Manager with the Toyota Supplier Support Centre in Lexington, Kentucky, assisting North American companies adopt the Toyota Production System. John co-authored Learning to See, the book that introduced the world to value-stream mapping. He also co-authored Kaizen Express, a bi-lingual manual of the essential concepts and tools of the Toyota Production System and with Managing to Learn, John revealed the deeper workings of the A3 management process that is at the heart of Toyota's management and leadership. John has attended the conference for the past three years and each year discussed the social versus technical side of this management system with Professor Schein. This dialogue has made a great contribution to gaining a deeper understanding of the approach


Kiame Mahaniah, MDJack Billi, MD
Associate Vice President for Medical Affairs and Associate Dean of University of Michigan Medical School
Dr. Billi serves as Professor in Internal Medicine and Learning Health Sciences (Medical School), Health Management and Policy (Public Health), Integrated Systems and Designs (Engineering) and former Associate Vice President for Medical Affairs at the University of Michigan. Dr. Billi's management and research interests are in health services delivery, especially the use of lean thinking to improve quality and efficiency, the creation and use of evidence-based guidelines, population health, clinical practice transformation tied to value-based reimbursement and conflict of interest management. For over a decade Dr. Billi led the Michigan Quality System (MQS), the University of Michigan Health System’s (UMHS) business strategy to transform clinical and administrative operations through development and deployment of scientific problem solving at all levels. MQS builds on classic continuous quality improvement, incorporating holistic principles of lean thinking such as a daily management system, value stream management and strategy alignment. Currently Dr Billi helps teams of faculty physicians, other clinicians, administrative leaders and trainees learn practical problem solving through hands-on workshops using real work problems. Dr. Billi is active in statewide and regional initiatives to improve quality and efficiency of care, especially the use of community collaboration to support coordinated quality improvement. UMHS serves as the coordinating center for 15 statewide Collaborative Quality Initiatives funded by Blue Cross Blue Shield of Michigan (BCBSM) and Dr. Billi serves as Medical Director for the University’s coordinating role for these collaboratives.


Emer Ahern MDDaniel J. Murphy, MD
Professor of Pediatrics (Cardiology), Medical Director Ambulatory Services, Stanford School of Medicine
Since 2013, Dan and the ambulatory team have employed Lean methodology to transform the model of ambulatory care for children at Stanford. He is a humble lean leader who practices daily to improve the delivery of care and develop other team members, doctors and leaders in the organization. Dan is also an organizational leader for the wellness and resilience work at Stanford and an active member of the Dean's Taskforce for Physicians. He has made presentations at several conferences and workshops demonstrating his belief that Lean improvement and physician wellness are naturally and inevitably connected. Dr. Murphy received his Bachelor’s degree from Stanford University and his M.D. from the University of Southern California. He completed his Residency in Pediatrics and Fellowship in Pediatric Cardiology at Children’s Hospital Medical Center in Cincinnati, Ohio. He was the director of the Pediatric Echocardiography Laboratory and the Adult Congenital Heart Clinic at the Cleveland Clinic, Cleveland, Ohio from 1989 to 2001. He joined the faculty at Stanford in October, 2001, where he is currently Professor of Pediatrics (Cardiology) at Stanford University School of Medicine. He is also the Medical Director of Ambulatory Services for Stanford Children’s Health and the Medical Director of the Outpatient Heart Center and Lucile Packard Children’s Hospital Stanford.