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Invited Speakers

We have now secured an outstanding group of invited speakers for the event including:

Jennifer Stevens, MD Jennifer Stevens, MD, Assistant Professor, Harvard Medical School, Pulmonary and Critical Care Physician, BIDMC, Associate MICU Director and Director of the Center for Healthcare Delivery Science at BIDMC. Jennifer has spent her research career studying why and how we deliver the medical care we do and understanding how we can do it better. In the past year alone, her work has been featured in the Washington Post, NPR and on the front page of the Boston Globe. She is a graduate of Harvard College and Harvard Medical School. She obtained a masters in evaluative clinical sciences from Dartmouth College. Jennifer’s postgraduate training was in the internal medicine residency at the Brigham and Women’s Hospital and in the pulmonary and critical care medicine fellowship through the Harvard combined program at MGH and BIDMC. As a leader in the field of healthcare delivery science, she directs the Center, a hospital-wide research group that builds and studies healthcare system innovations that provide what patients need, want, and value. She is currently writing a textbook on healthcare delivery science for McGraw-Hill. Her most recent research has investigated a range of healthcare delivery topics including: the opioid epidemic in ICUs across the country; the mortality benefit of inpatient physicians knowing their patients; and new ways to identify when our ICUs are strained to the point of patient harm.


Kiame Mahaniah, MDKiame Mahaniah, MD, CEO of Lynn Community Health Center, Massachusetts. Kiame was born in Philadelphia, PA but grew up in the Democratic Republic of Congo and Geneva, Switzerland, before returning to the United States at age 19. He attended Haverford College and received his degree in Political Economy of the Third World, taking a special interest in the transformation of agrarian/traditional society into modern economies. He went to Jefferson Medical School in Philadelphia, PA and completed his residency at St. Margaret Memorial Hospital. His overarching interest in medicine is the pursuit of social justice and the interaction, communication, and complexity of doctor/patient relationships.


Emer Ahern MDEmer Ahern MD, Consultant Geriatrician in St Luke’s Hospital, Kilkenny Ireland, part of the Ireland East Hospital Group (IEHG) and the largest group in the republic. Emer attended University College Cork, Ireland and completed her postgraduate and specialist training in Dublin, Ireland and Liverpool, England. Her speciality interests include Frailty and Fragility Fracture care. She is Clinical Lead for the Geriatric Emergency Service in Kilkenny, IEHG Clinical Value Stream Lead for Frailty and Chair of IEHG Clinical Senate for Older People with Frailty. Emer also developed and is National Geriatric Lead for the Irish Hip Fracture Database.


Anne Marie Keown, DirectorAnne Marie Keown, Director of Lean Transformation and Service Improvement at the Ireland East Hospital Group (IEHG), Ireland. This role involves Implementing an organization-wide Lean management system and culture, empowering providers and staff in continuous daily improvement to deliver the highest levels of provider and patient satisfaction. An experienced clinician and health Executive with a track record of delivering large scale improvement, Anne Marie has worked in the United Kingdom, Canada, the Middle East and Ireland where she has successfully managed several national change programmes, including the National Acute Medicine Programme, the National Early Warning Score and the Irish Hospital Redesign Programme. These programmes have achieved notable change in system performance, clinical outcomes, improved patient and staff experience and return on investment. Anne Marie is a passionate Lean Leader with a special interest in improving the care of frail older people, optimising ambulatory care models and Clinical Leadership for continuous improvement.


Professor Edgar ScheinProfessor Edgar Schein, Professor Emeritus at the MIT Sloan School of Management and acclaimed author of the coaching texts Helping and Humble Inquiry. Professor Schein continues to consult with various local and international organizations on a variety of organizational culture and career development issues, with special emphasis on safety and quality on healthcare.


John ShookJohn Shook, Senior Advisor and Executive Chairman, Lean Enterprise Institute. John is also the author of Managing to Learn and Learning to See and a true Lean sensei having influenced the development of lean thinking around the world, including in healthcare. John learned about lean management while working for Toyota for nearly 11 years in Japan and the U.S., helping it transfer production, engineering, and management systems from Japan to NUMMI and subsequently to other operations around the world.


Professor Stephen Shortell Professor Stephen Shortell, is the Blue Cross of California Distinguished Professor of Health Policy and Management Emeritus and Professor of the Graduate School at the School of Public Health and Haas School of Business at University of California-Berkeley where he also co-leads the Center for Healthcare Organizational and Innovation Research (CHOIR) and the Center for Lean Engagement and Research (CLEAR) in healthcare. From 2002 to 2013 he served as Dean of the School of Public Health at Berkeley.

A leading health care scholar, Dr. Shortell and his colleagues have received numerous awards for their research examining the performance of integrated delivery systems; the organizational factors associated with quality and outcomes of care; and the factors associated with the adoption of evidence-based processes for treating patients with chronic illness. He is currently conducting research on patient engagement and the performance of Accountable Care Organizations (ACOs) and on Lean applications in healthcare. He is Co-PI on a five year AHRQ funded Center of Excellence award ( with The Dartmouth Institute and the High Value Health Care Collaborative ) to examine the adoption and implementation of innovations to create high performing health systems. He is an elected member of the National Academy of Medicine and a recent recipient of the AHA/HRET TRUST Visionary Leadership Award.


Kirk Brower, MDKirk Brower, MD, Professor of Psychiatry, Consultant, Office of Clinical Affairs & Medical Director, Faculty & Physician Health Initiative, Michigan Medicine, University of Michigan. Kirk is currently the medical director of the Faculty & Physician Health Initiative, which aims to improve the experience of providing clinical care, educating trainees, and making scientific discoveries. He is also a consultant to the UM Office of Clinical Affairs, where he sees faculty and physicians who may be experiencing health issues. Board-certified in both general and addiction psychiatry, he is the founding executive director of the University of Michigan Addiction Treatment Services and he established the ACGME-accredited Addiction Psychiatry Fellowship Program.


Jack Billi, MDJack Billi, MD, Associate Vice President for Medical Affairs and Associate Dean of University of Michigan Medical School. Dr. Billi is a Professor in Internal Medicine and Learning Health Sciences (Medical School), Health Management and Policy (Public Health), and Integrated Systems and Design (Engineering) at the University of Michigan. Dr. Billi's management and research interests are in health services delivery, especially the use of lean thinking to improve quality and efficiency, population health, clinical practice transformation tied to value-based reimbursement, the creation and use of evidence-based guidelines and conflict of interest management. For 13 years, Dr. Billi has led the Michigan Quality System, the business strategy at University of Michigan Health System, to help transform clinical and administrative operations through development and deployment of scientific problem solving and coaching at all levels.


Daniel J. Murphy, MDDaniel J. Murphy, MD, Professor of Pediatrics (Cardiology), Medical Director Ambulatory Services & Acting Medical Director G-I Services, Stanford School of Medicine. Since 2013, Dan and the ambulatory team have employed Lean methodology to transform the model of ambulatory care for children at Stanford. He is a humble lean leader who practices daily to improve the delivery of care and develop other team members, doctors and leaders in the organisation. Dan is also an organisational leader for the wellness and resilience work at Stanford and an active member of the Dean's Taskforce for Physicians. He has made presentations at the International Conference on Physician Health (Finding your Bliss as a Physician) and the Lean Academic Healthcare Conference (A Tale of Two Graphs) demonstrating his belief that Lean Improvement and Physician Wellness are naturally and inevitably connected.


Dennis P. Lund, MDDennis P. Lund, MD, Interim CEO, CMO and Professor of Surgery, Stanford Children's Health, Associate Dean of faculty for maternal and child health at Stanford University School of Medicine. Dennis was appointed the first holder of the Elizabeth Wood Dunlevie Professorship in Pediatrics in June 2017.He spent the first ten years of his career as a pediatric trauma and transplant surgeon at Boston Children's Hospital, where he developed its level-1 trauma program, built a large pediatric surgical practice, and started an intestinal transplant program. In 1999, he was recruited to the University of Wisconsin-Madison and was named professor of surgery and surgeon-in-chief at the University of Wisconsin Children's Hospital. During his 12-year tenure, Dennis was chair of the Division of General Surgery. He was also a major force behind the creation of the University of Wisconsin's American Family Children's Hospital. Prior to joining Stanford's faculty in 2015, Dennis was executive vice president of Phoenix Children's Medical Group, surgeon-in-chief at Phoenix Children's Hospital and professor of surgery at the University of Arizona College of Medicine-Phoenix. He earned his bachelor's degree in biology cum laude from Harvard College and his medical degree from Harvard Medical School.


Andrew Palmquist, MSN, RN, NEA-BCAndrew Palmquist, MSN, RN, NEA-BC, Patient Care Services Director, Critical Care, Lucile Packard Children's Hospital Stanford. Andrew oversees the Pediatric Intensive Care Unit along with many specialty teams including Critical Care Transport, Vascular Access, Dialysis, Trauma and Wound Care. Andrew has been in hospital leadership for over 15 years. He has clinical and leadership experience in several roles including NICU, ECMO, Critical Care Transport, Vascular Access and Patient Access. Andrew holds a MSN degree from the San Francisco State University with a specialization in Clinical Nurse Specialist.


Lane F. Donnelly, MDLane F. Donnelly, MD, Chief Quality Officer and Christopher G. Dawes Director of Quality at Lucile Packard Children’s Hospital and Stanford Children’s Health. Lane is also a Professor and the Associate Dean, Maternal and Child Health (Quality and Safety) in the School of Medicine at Stanford University. Former Leadership positions include Radiologist-in-Chief and Frederic N. Silverman Chair of Pediatric Radiology as well as Executive Cabinet member at Cincinnati Children’s Hospital Medical Center (2002-2011); Chief Medical Officer/ Physician-in-Chief at the Nemours Children’s Hospital and Enterprise Radiologist-in-Chief for the Nemours Foundation (2011-2015); and Chief Quality Officer for Hospital Based Services at Texas Children’s Hospital (2015-2017). Lane has been an NIH funded researcher, has published 268 peer review manuscripts and has authored multiple textbooks including Pediatric Imaging: The Fundamentals, a lead selling text book on pediatric imaging. Projects on which he was a contributor has received multiple national recognitions including International Quality Radiology Network’s Quality-Improvement in Radiology Practices Paper Competition: Annual Award 2008 (Paper of the Year); Caffey Award – for Outstanding Presented Paper, Society for Pediatric Radiology (2001, 2009, 2011); 2012 British Medical Association Book Awards; Singleton–Taybi Award for Lifetime Achievements in Education, Society for Pediatric Radiology; and the 2009 Best Scientific Paper Award - Institute for Healthcare Improvement (IHI). He is a trustee of the American Board of Radiology and has served on the board of directors of the Society for Pediatric Radiology.


David B. Larson, MDDavid B. Larson, MD, Associate Professor Radiology (Pediatrics), Associate Chair for Performance Improvement, Stanford Healthcare and Stanford University School of Medicine. David is a national thought leader in radiology quality improvement with a deep passion for continuous improvement, particularly capability development.


Terry Platchek, MDTerry Platchek, MD, Vice President, Performance Improvement, Stanford Children's Health & Clinical Associate Professor, Pediatrics, Stanford University School of Medicine. Together with clinical medicine, Terry's career focuses on using continuous quality improvement and Lean Thinking to improve quality, safety, efficiency, appropriateness and service in healthcare delivery. He is specifically interested in the education and engagement of physicians in improving healthcare delivery systems and the use of structured abstracts for problem solving.