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Invited Speakers

We have now secured an outstanding group of invited speakers for the event including:

Eileen ReynoldsEileen Reynolds, M.D., is the Vice Chair for Education and Chief of the Division of General Internal Medicine and Primary Care in the Department of Medicine at Beth Israel Deaconess Medical Center in Boston, and Associate Professor of Medicine at Harvard Medical School. As vice chair she oversees the education at all levels throughout the Department including student, resident, fellowship, and faculty development programs. In addition, she is the Faculty Director of the Linde Family Fellowship in Primary Care Leadership, an endowed year-long development program for emerging leaders. As division chief, she learns from and oversees a large faculty-resident primary care practice, a 5-hopsital-wide network of hospitalists, a general medicine research section, and a growing palliative care group. Eileen graduated from Harvard College magna cum laude in History and Science, and received her medical degree from Harvard Medical School. She has won teaching awards as a faculty member at UCSF, the Hospital of the University of Pennsylvania, and Harvard Medical School. In 2010, she won the ACGME's Parker Palmer Courage to Teach Award. Eileen served a 7-year term on the Residency Review Committee in Internal Medicine, including one year as Vice Chair. During her term, she chaired the committee to rewrite the program requirements that govern residency education in internal medicine.


David MunchDavid Munch, M.D., is the Senior Principal for Healthcare Performance Partners (HPP), and oversees their Lean improvement activity. He is the faculty lead for The Institute for Healthcare Improvement (IHI) curricula in engaging managers in quality and teaches in various patient safety programs internationally. In addition, he is an instructor for the Belmont University Lean Healthcare Certificate program and sits on The Quality Committee of the Board for The Children's Hospital in Denver Colorado, 2016's AHA Quality Quest Award winner. David previously served at Exempla Lutheran Medical Center as the COO, CQO and CMO. He served on the Agency for Healthcare Research and Quality's High Reliability Advisory Group. He has an extensive background in hospital operations, health plan governance, physician organization governance and clinical practice in Internal Medicine.


Susan O'NeillSusan O'Neill, R.N., is the Chief Executive Officer of St Vincent's Hospital Melbourne, Australia. Sue has a passion for organisational excellence and has spent many years applying the lean thinking philosophy and principles to health care. Her specific focus has been in the areas of strategy development and deployment, integrated operational planning, patient flow & practice redesign, leadership, coaching and talent development. Sue has completed an executive MBA, has qualifications in cancer nursing and holds a Master of Nursing Science, is a fellow of the University of Pennsylvania Wharton Business School and holds an adjunct professor position at La Trobe University.


Alice LeeAlice Lee is the Executive Director at Lean Enterprise Institute. Alice embarked on a journey of applying lean management principles to healthcare as VP of Business Transformation at Beth Israel Deaconess Medical Center in Boston. Twelve years later, she continues to pursue her passion to radically improve healthcare. Her innovative work as a lean healthcare pioneer and change agent have given her deep, hands-on experience leading transformation level work in complex environments. Alice is well known as a talented and proven C-suite mentor, who understands how to set direction and vision and mobilize all levels of management to execute. She focuses her work today on shifting the mindset of senior leaders, staff, and physicians to value a keener sense of order around processes and larger systems, helping them channel "constructive dissatisfaction" to change the status quo thinking that keeps healthcare broken.


Craig T. AlbaneseCraig T. Albanese, M.D., is the Senior Vice President and Chief Operating Officer, NewYork-Presbyterian/Morgan Stanley Children's Hospital and Sloane Hospital for Women. Prior to his position at NewYork Presbyterian (NYP), he spent 14 years at Stanford Children's Health, most recently serving as the Vice President of Quality and Performance Improvement. He also served as the John A. and Cynthia Fry Gunn Director of Pediatric Surgical Services at Lucile Packard Children's Hospital, and was a Professor of Surgery, Pediatrics, and Obstetrics and Gynecology at Stanford University Medical Center. He has published more than 160 peer reviewed articles, was an NIH-funded investigator, and the program director for Stanford's pediatric general surgery fellowship. An expert in management and improvement science and operations, he published a best-selling book on improvement science in health care entitled, "Advanced Lean in Healthcare. His recent work at NYP has been aimed at implementing a daily management system across NYP's 6 hospitals. Craig is also the executive sponsor for Graduate Medical Education at NYP, the nation's largest single site training program.


Jack BilliJack Billi, M.D., is the Vice President for Medical Affairs at the University of Michigan. Dr. Jack Billi serves as Professor in Internal Medicine and Learning Health Sciences (Medical School), Health Management and Policy (Public Health), Integrated Systems and Designs (Engineering), and Associate Vice President for Medical Affairs at the University of Michigan. Dr. Billi's management and research interests are in health services delivery, especially the use of lean thinking to improve quality and efficiency, the creation and use of evidence-based guidelines, population health, clinical practice transformation tied to value based reimbursement and conflict of interest management. Dr. Billi leads the Michigan Quality System (MQS), the University of Michigan Health System's (UMHS) business strategy to transform clinical and administrative operations through development and deployment of scientific problem solving at all levels.


John ShookJohn Shook, is Chairman and CEO of the Lean Enterprise Institute and the affiliated Lean Global Network and acclaimed author of Managing to Learn and Learning to See. Having previously served as Toyota's first American manager in Japan, John is a true lean sensei and acclaimed author. He has influenced the development of lean thinking around the work, including in healthcare.


David Ben-TovimDavid Ben-Tovim, M.D. has been actively exploring the application of Lean Thinking to Healthcare for well over a decade. Professor Ben-Tovim was the inaugural director of the Redesigning Care program at the Flinders Medical Centre in Adelaide, South Australia, widely acknowledged as a pioneering Lean healthcare program. With his colleagues at the Flinders Medical Centre, he has written a number of foundation papers describing the application of Lean to healthcare in public sector academic medical centres. He is a psychiatrist and clinical epidemiologist by background and has been involved in both teaching and training, the application of Lean Thinking to Healthcare in three continents. He has recently published ‘Process Redesign for Health Care Using Lean Thinking’, which includes both a detailed description of a Lean-based Healthcare Redesign methodology and a series of extended case studies that describe Lean Thinking in action.


Professor Edgar ScheinProfessor Edgar Schein, is the Professor Emeritus at the MIT Sloan School of Management and acclaimed author of the coaching texts Helping and Humble Inquiry. He was educated at the University of Chicago, Stanford University and Harvard University, where he received his Ph.D. in Social Psychology. He worked at the Walter Reed Institute of Research for four years and then joined MIT, where he taught until 2005. He has published extensively and broadly including Helping (2009), a book on the general theory and practice of giving and receiving help followed in 2013 by Humble Inquiry which explores why helping is so difficult in western culture and which won the 2013 business book of the year award from the Department of Leadership of the University of San Diego. He has just released Humble Consulting which revises the whole model of how to consult and coach and is currently working with his son Peter on Humble Leadership (2017) which challenges our current theories of leadership and management. He continues to consult with various local and international organizations on a variety of organizational culture and career development issues, with special emphasis on safety and quality in healthcare, the nuclear energy industry and the US Forest Service. An important focus of this new consulting is to focus on the interaction of occupational/organizational subcultures and how they interact with career anchors to determine the effectiveness and safety of organizations. He is the 2009 recipient of the Distinguished Scholar-Practitioner Award of the Academy of Management, the 2012 recipient of the Life Time Achievement Award from the International Leadership Association, the 2015 Lifetime Achievement Award in Organization Development from the International OD Network and has an Honorary Doctorate from the IEDC Bled School of Management in Slovenia.


David Ben-TovimThomas G. Rundall, Ph.D. is the Henry J. Kaiser Professor of Organized Health Systems, Emeritus at the University of California, Berkeley. Hel received his B.A. and Ph.D. degrees in Sociology from Stanford University. He taught for four years in the Sloan Program in Health Services Administration at Cornell University before joining the faculty of the School of Public Health at U.C. Berkeley in 1980. During his time on the Berkeley faculty, Professor Rundall served as Chair of the Department of Health Policy and Management, Director of the Center for Health Management Research, Director of the Graduate Program in Health Management and Executive Associate Dean of the School of Public Health. He has published across a broad array of topics, including integration of health care services, hospital-physician relationships, health information technology, quality improvement and evidence-based management. Professor Rundall has been awarded the Filerman Prize from the Association of University Programs in Health Administration for his contributions to the field of health services management education and the Berkeley Citation for distinguished achievement and notable service to the University of California at Berkeley. He serves on the board of directors and is past Chair of the Board, for John Muir Health, an integrated health care delivery system with headquarters in Walnut Creek, California and currently serves as the co-director of the Center for Lean Engagement and Research at the University of California, Berkeley.


David Ben-TovimAlexie Nguyen, M.D., SFHM is the Medical Director at Scripps Memorial Hospital Encinitas. In her role as Medical Director, Alexie provides direct patient care while leading her team to participate in multidisciplinary continuous improvement efforts. She champions innovative thinking across the system, serving as the model of engaged physician. Alexie has also led several initiatives to transform patient care processes, redesign care management and facilitate hospital throughput. Alexie joined Scripps Health in 2004 after receiving her M.D. from University of California San Diego School of Medicine and completing her Internal Medicine Residency at UCSD Medical Center. She is actively Board Certified in Internal Medicine by American Board of Internal Medicine and is an active member and Senior Fellow of Society of Hospital Medicine.




David Ben-TovimLucie Richter is the Senior Partner at Future Medical Systems and leads healthcare innovation with deep system insights and a laser-beam focus to what is meaningful to real people, keeping them always at the center of design development. With a background in anthropology and systems-oriented design, Lucie excels at crafting solutions where each touchpoint delivers a meaningful experience while driving business success. During her time at IDEO and since, Lucie has led multidisciplinary design teams for organizations such as Johns Hopkins Hospital, Proteus Digital Health, The California HealthCare Foundation, Epocrates, Stanford School of Medicine and The Risk Authority at Stanford Medicine. A native of Germany, Lucie has lived in the UK and China before landing in California. She teaches Design Thinking at the California College of the Arts in San Francisco, Stanford d.school and advises startups in the healthcare and aging space.